My stay at The Ritz-Carlton, Berlin was filled with luxurious experiences, from the spacious and elegantly appointed room to the really good breakfast variety. However, I did encounter some service inconsistencies that left me a bit disappointed. While the staff was generally friendly and attentive, the challenges I faced with the club lounge and certain requests marred my overall impression of the service quality.
Rooms
10.0
The room was super luxurious and spacious, featuring a beautiful bath tub which made for a relaxing stay.
Service
6.0
Though the staff were generally warm and friendly, the service in the club lounge was lacking, with requests often requiring follow-up and personal touches missing.
Location
10.0
The hotel is perfectly located, allowing easy walking access to major attractions like the Brandenburg Gate and the Sony Center.
Dining
8.0
The breakfast was tasty with a wide array of options, though the lounge offerings later in the day felt underwhelming and lacking in detail.
Facilities
9.0
The pool area was beautiful and well-maintained, adding a touch of relaxation after my daily activities.
James
United Kingdom,
March
2025
7.0/10
While the hotel boasts luxurious decor and an excellent central location in Berlin, my experience fell short mainly due to service inefficiencies. Though the staff were friendly, delays during check-in overshadowed the stay. The dining options also left much to be desired, ultimately making my visit a mixed bag.
Rooms
8.0
The room was well-appointed with rich decor but the bed was a bit too soft for my liking. I appreciated the addition of a Nespresso machine, adding that extra touch of comfort (though I prefer a firmer mattress).
Service
5.0
Staff friendliness was a highlight, but there were significant delays during check-in and issues with clarity regarding deposits. My experience at the reception felt unprofessional at times, affecting my overall impression.
Location
9.0
The hotel's location is perfect, situated close to major attractions and providing easy access to explore the city. I enjoyed leisurely walks through nearby parks, which added to the appeal of my stay.
Dining
6.0
Breakfast was a standout, featuring a buffet with excellent options and attentive service. However, I found the lunch menu lacking in quality, which was disappointing given the hotel’s reputation.
Facilities
7.0
The hotel facilities were well-maintained and elegant, especially the pool area, which provided a nice atmosphere to relax after a day out. However, the service in the dining areas could use improvement.
Leslie
United Kingdom,
February
2025
6.8/10
My stay at The Ritz-Carlton, Berlin was a mix of luxury and disappointment. The rooms were stunning and well-maintained, plus the location is perfect for sightseeing. However, the service in the club lounge left much to be desired, and simple requests turned into frustrating hurdles. Though I enjoyed a great breakfast and the ambiance at The Curtain Club, the lack of attention to detail from the staff affected my overall experience.
Rooms
10.0
The room I stayed in was modern and luxurious, with a comfortable bed and impressive amenities like a great Nespresso machine. It really felt like a cozy retreat.
Service
6.0
Unfortunately, service was hit or miss, especially in the club lounge where I felt ignored and found it frustrating to get simple requests fulfilled. The concierges didn’t provide the anticipated level of support.
Location
10.0
The location near Potsdamer Platz and the Brandenburg Gate is unbeatable, making it easy to explore Berlin and access nearby attractions and shopping.
Dining
8.0
Breakfast was a highlight with a good variety of options, though I wished for more desserts and snacks in the club lounge after dinner. The food quality generally met my expectations.
Facilities
9.0
Facilities were well-maintained, and I particularly enjoyed the beautiful pool area and the elegant interiors throughout the hotel, enhancing the luxurious feel of my stay.
Alfred
United Kingdom,
February
2025
5.6/10
My stay at The Ritz-Carlton, Berlin was a mix of beautiful surroundings and frustrating service. The hotel's architecture and room upgrades impressed me, but multiple issues like a broken air conditioner and inadequate attention from staff significantly detracted from my experience. While the hotel is centrally located and has potential, areas such as the club lounge and service response times need considerable improvement.
Rooms
5.0
I found the room spacious and beautifully designed, but the lack of proper upkeep was disappointing—specifically, the bathroom fixtures were not functioning as expected.
Service
5.0
Service was often frustrating, especially in the club lounge where requests took far too long to be addressed and personal attention was lacking. It really felt like staff did not value the guests during my stay.
Location
9.0
The location was fantastic, very close to major attractions and public transport, making it easy to explore Berlin.
Dining
5.0
Dining options were decent, but the absence of dessert in the club lounge post-dinner felt like a significant oversight for a Ritz-Carlton hotel.
Facilities
6.0
The hotel had well-maintained facilities including a nice indoor pool, but my overall experience was marred by service inconsistency and issues that were not resolved in a timely manner.
Victoria
United Kingdom,
January
2025
5.6/10
My stay at The Ritz-Carlton Berlin was a mixed experience. The hotel's luxurious ambiance and attentive staff were highlights, but I encountered issues with service consistency and the quality of dining options. While the location is fantastic, the overall experience fell short of my expectations for a luxury hotel.
Rooms
6.0
The room was spacious with a nice view over Potsdamer Platz, but I expected better soundproofing; conversations from outside were clearly audible.
Service
5.0
Service ranged from friendly to disinterested. I had to remind staff about my benefits, and the check-in process felt less personalized than at other locations.
Location
9.0
The hotel's location is excellent, right at Potsdamer Platz, making it convenient for exploring the city and accessing transport options.
Dining
5.0
Dining options were underwhelming. The breakfast was overpriced for a pre-packaged offering, and other menu items didn't impress for a luxury standard.
Facilities
6.0
The pool area was charming, but the overall facilities felt overcrowded and chaotic at times, detracting from the luxurious experience I expected.
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